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feedback

“S.W.A.T. Team,” Real Estate Edition

Realtor Peer Review Fortunately, the only thing that (possibly) gets hurt in the wake of a real estate “S.W.A.T.” team swooping in is the feelings of the listing agent (representing the Seller) getting all the feedback.* The term refers to the practice of several colleagues helping a fellow Realtor size up a problem listing and...
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The Home Buyer Who Likes EVERYTHING

The Too-Good-to-Be-True Buyer Client (Hint:  They Probably Are) It doesn’t happen a lot — especially in a Seller’s market with (very) limited choices — but once in a while Buyers’ agents run into the client who seemingly likes everything. What’s up with that? That “Uh-Oh” Feeling Possibility #1 is that the Buyer has a need-to-please...
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MLS to Listing Agents: “Allow Consumer Comment on Internet? Check ‘Yes’ or ‘No'”

Why Hand Online Cranks a Megaphone?? “In the architecture of online media, comment sections are the septic tanks.” –“Still Kickin”; Mpls St. Paul Magazine (April 2016) I don’t know about other agents, but there’s not much doubt in my mind about whether or not to allow online consumer comments for a listing. In case it’s unclear,...
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Broker Open’s & Professional Courtesy

Promoting Good Realtor Karma Why go to a home on tour that you don’t have a Buyer for, in a part of town you don’t normally work, on a day when you’ve got 17 other things to get to?  (And no, there’s not a deluxe lunch waiting there, at least as far as I know)....
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Showing Feedback: “First Time Out, Buyer Just Starting to Look”

Artfully Sloughing Off Seller Requests for Feedback — or, “Minnesota Nice — Realtor Version” The Realtor equivalent of “How are you?” or “Have a nice day!” is telling would-be home Sellers (and their agents) that their client is “just starting to look.” While that may occasionally be true, more often it’s code for one (or...
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“On a Scale of 1-10, How Would You Rate This Survey?”

Voting With Your Feet — or (Computer) Mouse The best sign of a satisfied customer? Repeat business. So, when it comes to things like groceries, gas, and dry cleaning — purveyors of such things can figure out pretty quickly how they’re doing. Ditto for the web sites (and blogs!) which people patronize regularly. Infrequent Transactions...
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