Realtor-Client Double Standard There are really only two rules when it comes to proper attire for a home closing: 1) the Realtors and other professionals (closers and lender) should wear formal business attire (sorry, no “business casual”); 2) clients can wear whatever they want. Which I guess means there’s only one rule. For men, at...Read More
Moving Beyond “The Doctor Realtor-Knows-Best Model” Unlike doctors, Realtors don’t deal in life-and-death consequences (thankfully). But, their relationship to clients — and arguably, every professional’s relationship to their less knowledgable customer — parallels the three types of doctor-patient relationships outlined in Dr. Atul Gawande’s wise and sensitive book, “Being Mortal.” “Red Pills and Blue Pills” According to...Read More
Realtor-Client Double Standard There are really only two rules when it comes to proper attire for a home closing: 1) the Realtors and other professionals (closers and lender) should wear formal business attire (sorry, no “business casual”); 2) clients can wear whatever they want. Which I guess means there’s only one rule. For men, at least,...Read More
“The Most Important Person in the World” In a world awash with sales “how to” books, sure-fire negotiation techniques, and other misguided blather, it was a tonic to encounter this no b.s., not-so-PC take on the customer – salesperson relationship: “When you’re speaking with a customer, who’s the most important person in the world? “THE...Read More
“Thank God It’s Monday”: What Workaholics (and Busy Realtors) Say If you are a busy Realtor in the middle of a deal over New Year’s (I qualify), it’s a genuine conundrum: when are you intruding on your client’s downtime, and when is contacting them fair game? Judging by the activity in the Edina Realty –...Read More
Coaches & Parking Lots @ the Stroke of 12:00 (Midnight and Noon) Cinderella’s coach turned back into a pumpkin at midnight. So, too, at 12:00 (noon) today, the Edina Realty – City Lakes parking lot will turn back into . . . a parking lot. But, for the next few hours, it’s host to several...Read More
