“You Couldn’t Make This Up” Department, or How to Make Misspelling Into a Profit Center [Editor’s Note: The views expressed here are solely those of Ross Kaplan, and do not represent Edina Realty, Berkshire Hathaway, or any other entity referenced.] Based on my less-than-satisfactory first three months as a new CenturyLink customer (to say the...Read More
Unhelpful “Help”: Profit Center For Them, Aggravation Center for Customers Tied up in knots recently with Intuit’s “Quicken” financial software, I reluctantly popped another $35 for access to their help line for 3 months. Yup, Intuit charges for customer service (make that, “premium customer service”). Which just made me even more aggravated, given all the 27...Read More
Customer Service Blunders: Exhibit A Want to provoke a customer’s ire (and some negative exposure on a certain blog)? Ignore their email’s and phone calls in the aftermath of a glitch — in this case, painting my new shed the wrong color. Total ignored messages over a two week period now? Four (two voicemails and and two...Read More
