Unhelpful “Help”: Profit Center For Them, Aggravation Center for Customers
Tied up in knots recently with Intuit’s “Quicken” financial software, I reluctantly popped another $35 for access to their help line for 3 months.
Yup, Intuit charges for customer service (make that, “premium customer service”).
Which just made me even more aggravated, given all the 27 digit access codes, reference numbers, and product ID’s I had to meticulously input before accessing their help line, followed by — wait for it (literally) — being put on hold forever.
Which suggests yet another big moneymaker for Intuit: set up a help line for their help line, and charge for that. 🙁
P.S.: Ultimately, I did what I suspect every other Quicken user does: shelled out for one of the “how to” after-market reference books, which actually are helpful.
