Unhelpful “Help”:  Profit Center For Them, Aggravation Center for Customers

Tied up in knots recently with Intuit’s “Quicken” financial software, I reluctantly popped another $35 for access to their help line for 3 months.

helplineYup, Intuit charges for customer service (make that, “premium customer service”).

Which just made me even more aggravated, given all the 27 digit access codes, reference numbers, and product ID’s I had to meticulously input before accessing their help line, followed by — wait for it (literally) — being put on hold forever.

Which suggests yet another big moneymaker for Intuit:  set up a help line for their help line, and charge for that.   🙁

P.S.:  Ultimately, I did what I suspect every other Quicken user does:  shelled out for one of the “how to” after-market reference books, which actually are helpful.

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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