Customer Service Blunders: Exhibit A
Want to provoke a customer’s ire (and some negative exposure on a certain blog)?
Ignore their email’s and phone calls in the aftermath of a glitch — in this case, painting my new shed the wrong color.
Total ignored messages over a two week period now?
Four (two voicemails and and two emails).
Uhh . . . kind of lame, guys.
And oblivious to one of the cardinal rules of good customer service: ignoring a problem makes it worse.
Stay tuned . . .
