How to Get Out of “Customer Service Purgatory” Want less of something bad? Tax it. Or fine it. So, aggressive phone solicitations have been dramatically slashed by federal legislation establishing “Do Not Call Lists,” and fining transgressions. Of course, if you truly want zero of something . . . make it illegal (prostitution, meth, etc.)....Read More
“You Couldn’t Make This Up” Department, or How to Make Misspelling Into a Profit Center [Editor’s Note: The views expressed here are solely those of Ross Kaplan, and do not represent Edina Realty, Berkshire Hathaway, or any other entity referenced.] Based on my less-than-satisfactory first three months as a new CenturyLink customer (to say the...Read More
Heat Wave, A/C Glitches Overwhelm Home Warranty Phone Lines If you’re a homeowner whose central a/c is on the fritz, and are covered by a warranty policy, before you pick up the phone to report a claim today, you may want to get a cup of coffee and something to read. How come? The phone lines —...Read More
