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downsell

“True Minnesotan,” Exhibit #23: the (Too?) Helpful Clerk at the Neighborhood Hardware Store

What’s the Opposite of “Upselling?” Jeff Bezos didn’t grow up in Minneapolis. Or if he did, he certainly didn’t work at a local hardware store (yes, they still exist in the Twin Cities; amongst other things, it’s where lots of local youth get their first job). I know that because twice in two weeks now,...
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