Tag

customer satisfaction

Twin Cities “2019 Super Real Estate Agents” Announced by Mpls. St. Paul Magazine

12th(!) Straight Year on the List I’m happy to report that the 2019 list of “Super Real Estate Agents” is out — and that I’m on it. For the twelfth year in a row! Jointly compiled by Mpls. St. Paul Magazine, Twin Cities Business, and Crescendo Business Services, the annual list identifies the top 5%...
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“Earn $1.50 for Completing Your First Survey”

Soliciting Customer Feedback From the Math-Challenged Of course, the email solicitation didn’t say the airline would pay customers $1.50 to complete its survey. Instead, it offered “250 bonus miles.” But, do the math — I did — and that comes to a rather measly $1.50 (that’s what you get when you divide $300 by 50,000 points, then multiply by...
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Streaks in Baseball, Blogging & Real Estate Sales

The Twin Cities’ Best Real Estate Blog?  You’re Reading It! As streaks go, I’d much rather have Joe DiMaggio’s (for hits in consecutive baseball games — 56) or Cal Ripken’s (for consecutive games played — 2,632). But, next month will mark the 8th(!) anniversary of the “City Lakes Real Estate Blog.” During that time, I’ve published...
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“On a Scale of 1-10, How Would You Rate This Survey?”

Voting With Your Feet — or (Computer) Mouse The best sign of a satisfied customer? Repeat business. So, when it comes to things like groceries, gas, and dry cleaning — purveyors of such things can figure out pretty quickly how they’re doing. Ditto for the web sites (and blogs!) which people patronize regularly. Infrequent Transactions...
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