Tag

reform

Customer (Dis)Service: “Thank You For Your Patience. Your Expected Wait Time is . . . Forever”

How to Get Out of “Customer Service Purgatory” Want less of something bad? Tax it. Or fine it. So, aggressive phone solicitations have been dramatically slashed by federal legislation establishing “Do Not Call Lists,” and fining transgressions. Of course, if you truly want zero of something . . . make it illegal (prostitution, meth, etc.)....
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“The Economist” Warns on U.S. Housing Finance

When Government Gives You a Free Subsidized Lunch . . . Take It! “America’s housing system was at the centre of the last crisis. It has still not been properly reformed.” —The Economist, “Nightmare on Main Street:  the Horror Underlying America’s Housing Market“; August 20th -26th 2016. If you don’t want something (else) keeping you...
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Will a Bear Market Force Corporate America to “Show (Wary) Shareholders the Love?”

Bear Market Silver Linings [Editor’s Note:  The views expressed here are solely those of Ross Kaplan, and do not represent Edina Realty, Berkshire Hathaway, or any other entity referenced.] Maybe a bear market — if that’s what we’re headed into — will force Corporate America and Wall Street to make changes that could be easily...
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Term Limits Redux?

“Throw the Bums Out!” “If banks are too big to fail . . . make ’em smaller.” –former Reagan Cabinet member George Schultz “If the government is too complicated to be run by anyone but career politicians . . . make it simpler.” –Ross Kaplan The last time the public was this fed up with...
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