Customer (Dis)Service: “Thank You For Your Patience. Your Expected Wait Time is . . . Forever”

How to Get Out of “Customer Service Purgatory” Want less of something bad? Tax it. Or fine it. So, aggressive phone solicitations have been dramatically slashed by federal legislation establishing “Do Not Call Lists,” and fining transgressions. Of course, if you truly want zero of something . . . make it illegal (prostitution, meth, etc.)....
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Home Warranty Coverage Confusion

Better Read the Fine Print — and Take Good Notes Along with the proliferation of home warranties in home sales — the option to include such a warranty is now baked into Minnesota’s standard Purchase Agreement — has come (at least to this practitioner) a spike in complexity as well. Here’s just a partial list...
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Is the Mortgage Interest Deduction on the (Chopping) Block?

That’s the concern amongst Realtor-types — and anyone else who has a vested interest in the health of the housing market. Which really means . . . everyone. I think there is a strong, two-part argument for leaving it alone:  1) don’t do anything to effectively make housing more expensive, while it’s still in recovery mode; and 2) something...
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