Q:  How Seriously Did the Buyer’s Agent Take the Feedback Form?  Answer:  ‘No Response’

I call the following feedback form, received by the listing agent from the buyer’s agent after a showing, the “my-client-didn’t-like-it stop-bugging-me” feedback:

Interior — General Condition? Fair
Exterior — General Condition? Fair
Curb appeal (lot/landscaping)? Fair
Staging (cosmetics, updating)?  No Response
Appropriately Priced?  No Reponse
If no, what would be appropriate? No Response
This buyer is considering another showing of this property? No Response
General comments/suggestions:  No comments

Unbeknownst to non-Realtors, any time you show a home, the listing agent’s broker emails a feedback form asking for the Buyer’s impression(s).

And keeps re-sending the form until you respond (yup, Edina Realty does this, too).

Like Pulling Teeth

Normally, it’s not a big deal to give the listing agent (and owner) 2-3 sentences of constructive feedback, click “submit,” and move on.

However, there are times when busy agents just don’t have the time — or even remember the home they showed (which can happen if you just showed 8-10 in a row).

I don’t condone it, but I know when I receive a sparsely filled-in form (like the one above) what’s going on.

And as a listing agent, I don’t chase such Buyers’ agents to the ends of the earth to elicit something more substantive.

As my selling clients hear me say (often), “the only feedback I really care about is a full-price offer from a well-qualified Buyer.”

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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