Two Showing Requests, One Cancellation

If that basic math doesn’t compute, let me explain:

The other morning, one of my listings received back-to-back showing requests, from the same Buyer’s agent.

head scratcherA minute after that, they sent a third email, simply saying “sorry.”

What was going on?

S(h)owing ConfusionĀ 

My front desk thought, logically enough, that the Buyer’s agent intended to cancel their showing request(s), and subsequently relayed that to the owner (my client).

Call that explanation #1 (“2 – 1 = 0”).

Instead, what happened was the agent inadvertently submitted a duplicate showing request, which she then intended to undo by sending the “sorry” email.

Call that explanation #2, or “2 – 1 = 1.”

Needless to say, my client was taken aback when the agent showed up — client in tow — at the appointed hour the next day.

My client was gracious about the mix-up, though, allowed the showing, and everything (eventually) got straightened out.

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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