Great Client Service — For a Non-Client!

How does a lender generate goodwill (and future referrals) with a Realtor?  (this Realtor).

By quickly getting back to them with the answer to an obscure question on FHA loan processing fees.

On a Saturday night.

On a loan they’re not even handling!

Thanks, Keith!

(That would be Edina Mortgage’s Keith O’Brien, out of the City Lakes office).

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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