The Limits of Vacation Coverage

Veteran Realtors know that the best way to ensure that your client will want to buy a house is to show it to them just before you have to head to the airport for a flight.

To that, I’d add this corollary:  the best way to guaranty that there’ll be a client emergency requiring your attention is to be out-of-town, on vacation.

So, this is the second year in a row that a Twin Cities thunderstorm apparently tripped a deactivated security alarm at a client’s home, prompting frenzied calls to my cell trying to track down the owner, to get their security code to turn it off.

While I always have a colleague covering for me, they typically only have contact info for current clients and listings, not past listings.

Unfortunately, the alarm that went off last weekend was at a client’s home that closed a month ago.

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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