Now, THAT’s Service

One of the biggest emergencies a Realtor can have is to have scheduled showings and a waiting client — and no way to get into homes because their SmartKey is malfunctioning.

That wasn’t quite my predicament late this afternoon — my showings are scheduled for tomorrow morning — but close enough.

James Allard at Technical Reinforcements arranged to be available by phone at 7:30 p.m. tonight, and remotely walked me through a problem with my proxy server setting (“proxy server what??”) in less than 10 minutes.

Problem solved, showings saved.

Total cost?

$0 — Technical Reinforcements doesn’t charge existing clients (I am) for phone support.

All the company asks for in return is some positive word of mouth.


P.S.: the service I got was no fluke: Technical Reinforcements is the top-rated company on Angie’s List locally for “Computer Repair & Services.”

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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