Now, THAT’s Service
One of the biggest emergencies a Realtor can have is to have scheduled showings and a waiting client — and no way to get into homes because their SmartKey is malfunctioning.
That wasn’t quite my predicament late this afternoon — my showings are scheduled for tomorrow morning — but close enough.
James Allard at Technical Reinforcements arranged to be available by phone at 7:30 p.m. tonight, and remotely walked me through a problem with my proxy server setting (“proxy server what??”) in less than 10 minutes.
Problem solved, showings saved.
$0 — Technical Reinforcements doesn’t charge existing clients (I am) for phone support.
All the company asks for in return is some positive word of mouth.
P.S.: the service I got was no fluke: Technical Reinforcements is the top-rated company on Angie’s List locally for “Computer Repair & Services.”