Qwest (Lack of) Technical Support

“24/7?” Try, “10/5”

So, if you rely on a Qwest DSL line for your Internet access, and it goes down, guess where Qwest’s technical support line directs you.

Yup . . . the Internet — specifically, Qwest’s Web site.

The recording proceeded to inform me that technical support’s regular hours are Monday thru Friday, 8 a.m. to 6 p.m.

There you have it: in a 24/7 world, Qwest is very much 10/5 (10 hours a day, 5 days a week).