No, that’s not a line from a James Bond movie, or what you might hear during a game of Dungeons and Dragons.

It’s what I say to Edina tech support every time I call with a (for me) headscratcher . . . . like 5 minutes ago — solved by Thu in about 30 seconds.

(If you’re not familiar with the phenomenon, “shadowing” allows remote tech support to see what you see on your desktop.)
About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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