Great Customer Service — Not

So, after a month of research (“Smart Phone Overload“), I finally picked a carrier (Sprint) and a model (Samsung Moment, pictured above).

While there were many factors, including the proximity of the Sprint store to my office; varying corporate discounts; competing monthly plans and features, etc., the clincher was my experience with the Verizon sales rep assigned to Edina Realty.

I called at the beginning of last week to ask a few questions, and got the sales rep’s voicemail.

At the end of the week, I got a voicemail message in response, which I quickly returned.

And that was it from them. Nada.

Not another voicemail, not an email — nothing.

If that’s how much attention I get as a prospective customer . . . I’m not waiting around to see how well I’ll be treated once I’ve committed!
About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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