Great Customer Service — Not
So, after a month of research (“Smart Phone Overload“), I finally picked a carrier (Sprint) and a model (Samsung Moment, pictured above).
While there were many factors, including the proximity of the Sprint store to my office; varying corporate discounts; competing monthly plans and features, etc., the clincher was my experience with the Verizon sales rep assigned to Edina Realty.
I called at the beginning of last week to ask a few questions, and got the sales rep’s voicemail.
At the end of the week, I got a voicemail message in response, which I quickly returned.
And that was it from them. Nada.
Not another voicemail, not an email — nothing.
If that’s how much attention I get as a prospective customer . . . I’m not waiting around to see how well I’ll be treated once I’ve committed!