Now, THAT’S Full Service

No, I’ve never (yet) competed for a listing, only to be told that I lost out to another agent who provided free childcare on closing & moving day.

But, at least one Twin Cities Realtor offers that service to clients.

Will it catch on?

Personally, I doubt it.

Slippery Slope

At least to me, helping clients manage their personal lives is a slippery slope.

Where’s the line between providing child care on closing and moving day, and providing child care to Buyers when you’re showing them houses? (also a real client need).

How about making sure your clients get fed on moving day?

Why not help ’em out and fetch their dry cleaning?

Defining “Full Service”

While I pride myself on full service, I choose to define it differently.

Like, hiring the best professional photographers for my listings; making sure my clients’ homes are beautifully prepped and staged before hitting the market; exposing my listings to the broadest possible audience of prospective Buyers via aggressive pre-list networking, social media marketing, etc.; fussing over details like photo captions on MLS; taking care (as a former attorney) to explain to clients the contractual nuances in a standard Minnesota purchase agreement as they weigh an Offer, Counter-Offer, and any Amendments.

Etc., etc.

See also, “Realtor-Concierge” ” or “Realtor-Slave”?; and “Realtor Job Description, Circa 2017.”

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

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