Great!  A New Kind of Feedback Request to Ignore

Once upon a time, “agent feedback” meant the Buyer’s agent letting the Listing agent know how the showing went.

Now, apparently, it includes giving feedback on the agent who just handled the other side of a deal.

I received the following email from the agent’s broker:

Dear Ross,

 Congratulation on the successful closing of  ******.

 I hope you found working with a ******* agent to be a great experience.  We focus on training and consulting our agents to be above average customer service ambassadors ~ I would love to hear any feedback that you have regarding this transaction and working with *******.  

Thank you again for working with ******,



In truth, I don’t think there’s anything wrong with the above.

It’s just that, at the end of the day, the only feedback that really matters  . . . is the kind you get from your client. 

P.S.:  For the record, I did find working with ****** to be a great experience.

About the author

Ross Kaplan has 19+ years experience selling real estate all over the Twin Cities. He is also a 12-time consecutive "Super Real Estate Agent," as determined by Mpls. - St. Paul Magazine and Twin Cities Business Magazine. Prior to becoming a Realtor, Ross was an attorney (corporate law), CPA, and entrepreneur. He holds an economics degree from Stanford.

Leave a Reply